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TSAPI is Novell and AT&T’s standard for computer telephony integration (CTI) on a Novell network. Like TAPI, TSAPI improves productivity and speeds call handling through a variety of applications such as database dialing. Unlike TAPI, which is limited to a Windows environment, TSAPI supports other operating systems.
Network CTI
TSAPI connects your network to your phone to make your business more productive.
It’s true! With TSAPI your business can handle more calls, provide better customer service and even provide special handling for priority callers. People know who is calling before answering the phone, allowing preparation for the call and saving time. TSAPI’s third party call control allows calls to be routed based on the caller’s location, billing status or any other data. The Executone IDS connects directly to a Novell NetWare server to telephony-enable your network.
