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Home > Products > Call Center Solutions > Project Experts Project ExpertsTelbon Communications, Inc. announces the simplest and most advanced Predictive Dialing campaign preparation tool in the industry. Project Expert - Executone’s newest enhancement finally addresses the challenges associated with creating and managing campaigns. Project Expert was created from the input of call center managers looking for a powerful solution to managing the dynamics of running their customer driven call centers. For the first time, list management, campaign preparation, dialing parameters, campaign specific agent screens, and reports can be built on the fly. No more waiting for technical resources or a service technician to visit your call center. Project Expert, built on Executone’s graphical user interface, incorporates the latest client server technology by supporting Microsoft Windows 95 and Microsoft Windows NT. Utilizing these tools, Executone has eliminated the difficult programming associated with campaign set-up and creation. Now, simple point and click controls allow easy, timely creation of campaigns from the supervisor’s desktop. Project Control
List Set-Up and Management
Campaign Set-Up and Management
Screen Builder
Reports with IMR
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[Go Top] This website was developed by Advanced
Programming Concepts
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The high level guide to building your campaigns quickly. Each task is identified and marked upon it’s completion. No more wondering what went wrong!
The call center manager builds their database when they need it. The easy to use table definition previews the download data, builds the upload file, and identifies any new fields needed for data collection by the agents during the call.
This screen effortlessly sets up the actual parameters for dialing. The Windows query builder defines and segments the list. All the decisions about call backs, time zone dialing, answering machines, agent group assignment, and more are accomplished here. Point and click, not program and wait.
Customized screens designed in a Windows screen builder. You decide the look and feel of what the agent sees. Text in bold, database record in color, required input highlighted, it’s your call. And it’s fast and easy.
The success of your project is measured by your results. Standard reports include agent, list, and system performance. Project specific reports measure this campaign’s results using the custom report generator. Simplified reporting at your desktop.