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Integrated Management Reports
Integrated Management Reports
Information versus data is a reality that call center managers deal with every day. Identifying those key elements from a myriad of data sources
(such as the PBX and host computers) is no small task. And, preparing that one upper management report for all to see is even more difficult.
Unless that report is compelling and accurate, it’s message will not be heard. And neither will you.
Executone’s Integrated Management Reports (IMR) is the tool to convert large quantities of data into decision making information. IMR integrated with
our predictive dialer provides fast and easy access to the critical information that drives the decisions in your call center. Using the powerful Graphical User Interface from
Executone, a call center manager can deliver focused reports from the standard library, or create unique user defined reports with speed and accuracy. In addition, IMR is a report scheduler, graphical presentation tool, and a report analyzer. IMR from
Executone, because if you can’t measure it, you can’t manage it.
Report Definition
IMR is built on the industry leading Crystal Info Report Builder from Seagate Software. The library of standard Infostar Predictive Dialer reports and a full featured custom report generator makes IMR the most powerful call center reporting package available.
Report Scheduler
Schedule your reports using IMR’s easy point-and-click Graphical User Interface. Then, choose how you want to distribute them; laser printer, saved to disk, e-mail, or even over the Internet direct to your customer!
Standard Reports
Information not data. Choose from the many standard reports then interpret the results using the Info Analyzer. Rank agents based on performance, review campaigns based on sales, or adjust your dialing based on time of day results.
Graphical Reports
Finally, meaningful information that will get the attention it deserves. Displayed in a variety of graphical formats, your call center performance will come alive. Whether it’s for the board room, or to suite your customers’ specific needs, an IMR picture speaks loudest.
